Hello. How can we help?

Please check your email as we will send an email with your tracking information. Be sure to check your spam or junk folder as well.

If you still cannot find it, please contact us at support@pencepixel.com with your order number and the email address used for the order, and we will provide it to you immediately.

Once your order ships, you'll receive an email with your tracking number. You can track your shipment at: https://parcelsapp.com/

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

It may take up to 24 hours for the tracking system to reflect new updates after your order has shipped. You can check the status at: https://parcelsapp.com/

All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location. We apologize for any delays that may occur if the shipment requires Customs clearance, inspection, or transportation delays caused by the carrier service.

If your order includes multiple items, they may be shipped in separate packages from different warehouses. Each package will have its own tracking number, sent to your email once dispatched.

You’ll get your order number from our order confirmation email. The format looks like 092SHOP-123.

Please check your spam or junk folder if you don’t see it. Still can’t find it? Send us your order email and order name so that we can help you find it.

If your order has not yet shipped, please contact us immediately at support@pencepixel.com to update your address.

If your order has already shipped, we recommend contacting your local courier using the tracking number to request a delivery update or redirection.

Yes, it is possible.

If your order has not yet shipped, please contact us immediately at support@pencepixel.com with your order number and the requested changes. We'll try our best to help you before your order is dispatched.

If your order has not shipped, please contact us immediately at support@pencepixel.com. We can cancel it, but please note: a small handling fee may apply.

If your order has already shipped, cancellation is not possible. Please contact us ASAP so we can try to find an alternative solution.

Please check your spam or junk folder first. If it's not there, contact us at support@pencepixel.com with:

• The email address used at checkout
• A screenshot of your payment confirmation (if available)

We’ll verify your order and resend the confirmation.

We are so sorry to hear this! Please contact us immediately at support@pencepixel.com with:

• Your Order Number
• A clear photo or video showing the damage

We will work with you to send a replacement or find the best solution right away.

No worries at all! If you have any questions or see any issues with your payment, please contact us immediately at support@pencepixel.com. We'll check on it for you and make things right.